Return & Cancellation Policy

Perfect Mobile Zone

At Perfect Mobile Zone, we aim to provide high-quality mobile accessories and a smooth shopping experience. Please read our Return & Cancellation Policy carefully to understand your rights and responsibilities.
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1. Order Cancellation Policy

Before Shipment

Orders can be cancelled within 12 hours of placing the order or before dispatch.
To cancel, contact us at:
📧perfectmobilezone@gmail.com
📞 +91 9873593730
Full refund will be processed if the order has not been shipped.

After Shipment

Once the order is shipped, cancellation is not allowed.
However, you may request a return after delivery (if eligible).

2. Return Policy

We accept returns under the following conditions:

Eligible for Return

Damaged or defective product
Wrong item delivered
Product not as described

Return Window

You must request a return within 7 days of delivery

Conditions for Return

Product must be:

Unused and in original condition
With original packaging, box, and accessories
Invoice or proof of purchase required

3. Non-Returnable Items

The following items are not eligible for return:

Used or damaged products (not due to our fault)
Items without original packaging
Accessories like cables, ear tips, or consumables (for hygiene reasons)
Products purchased during clearance or final sale

4. Return Process

To initiate a return:

Order ID
Product images/video (for damaged/defective items)

Our team will review your request within 24–48 hours
If approved:

You will receive return instructions
Pickup or self-shipping details will be provided

5. Refund Policy

Refund Method

Refunds will be processed to:
Original payment method (for prepaid orders)
Bank transfer (if required)

Refund Timeline

Refund will be processed within 5–7 business days after product inspection

Important Notes

Shipping charges are non-refundable
If return is due to our error (wrong/damaged item), full refund will be issued

6. Replacement Policy

Replacement is available for defective or damaged products only
Replacement will be processed based on stock availability
If replacement is unavailable, a full refund will be issued

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your bank/payment provider
If still not received, contact us at perfectmobilezone@gmail.com

8. Contact Us

For any return or cancellation queries:

📧 Email: perfectmobilezone@gmail.com
📞 Phone: +91 9873593730
🕒 Support Hours: 10 AM – 7 PM (All Days)

9. Policy Updates

Perfect Mobile Zone reserves the right to update this policy at any time. Changes will be posted on this page.